Effective Date: 24-10-2024
Business Name: HIQ DECO LTD.
Registered Address: 415 Trafford Rd, Salford M50 3XB, United Kingdom
Website: https://hiqdeco.co.uk/

1. Introduction

At HIQ DECO LTD., we are committed to safeguarding the privacy of our website visitors and customers. This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with UK Data Protection laws and the General Data Protection Regulation (GDPR).

By using our website, https://hiqdeco.co.uk/, you agree to the terms set out in this privacy policy.

2. Data We Collect

We collect and store the following personal data:

• Name
• Email Address
• Phone Number
• Full Postal Address (including postcode)
• Order Details (purchases made via our website)

Note: We do not store any payment information. All payment processing is handled securely by our trusted third-party payment partners. You can view their respective privacy policies on their website.

3. How We Use Your Data

The personal data we collect is used for the following purposes:

• Order Processing: To fulfil and deliver your orders accurately.
• Customer Support: To respond to inquiries, handle returns, and provide general customer service.
• Improvement of Services: To enhance your shopping experience by analyzing how users interact with the website.
• Communication: To provide you with updates related to your orders, products, services, promotions, and general marketing (if opted-in).

Legal Basis for Processing:
We process your personal data under the following lawful bases:

• Contractual Necessity: Processing is necessary to fulfil the contract we have with you (e.g., to deliver your orders).
• Legitimate Interests: For our legitimate business interests, such as improving website performance, customer service, and marketing (with consent where required).
• Compliance with Legal Obligations: When necessary to comply with applicable legal obligations.

4. Cookies and Cache

We use cookies to enhance your browsing experience. Cookies are small text files that are stored on your device to track usage and provide personalized content. We use cookies to:

• Improve website functionality and performance
• Understand how visitors use our website
• Enable essential website features, such as adding items to your cart
• Deliver personalised advertisements and promotions (if opted-in)

By continuing to use our website, you agree to the use of cookies in accordance with this privacy policy. You may disable cookies through your browser settings, but this may affect your experience on our site.

5. Data Security

HIQ DECO LTD. takes your privacy and data security seriously. Our website is hosted by a reputable company and operates on a secure connection (SSL encryption). This ensures that all data transmitted between your browser and our servers is encrypted.

We have implemented security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

6. Sharing Your Data

We will never sell, trade, or rent your personal information to third parties. However, we may share your data in the following instances:

• Third-Party Service Providers: We work with third-party service providers to process payments, manage orders, deliver products, and provide customer support. These providers process your data on our behalf and in accordance with this privacy policy.
• Compliance with Legal Obligations: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy. In general:

• Order information will be retained for 6 years for tax and accounting purposes.
• Marketing data will be retained until you unsubscribe or request deletion.
• Inactive accounts and data will be anonymised after a period of inactivity, unless further retention is required by law.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your data.
• Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data where there is no compelling reason for us to continue processing it.
• Right to Restrict Processing: You can ask us to limit how we use your personal data.
• Right to Data Portability: You can request that we transfer your data to another service provider.
• Right to Object: You have the right to object to the processing of your data in certain situations, such as for direct marketing purposes.

To exercise any of these rights, please contact us at [Insert Contact Email Address].

9. Third-Party Websites

Our website may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the privacy policy of every website you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified by email. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:

HIQ DECO LTD.
415 Trafford Rd, Salford M50 3XB
United Kingdom
Email: info@hiqdeco.co.uk
Phone: 0161 531 0691